Lead Receptionist

Sumber Hana Restaurant · 📍 Cilandak, Jakarta Raya · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 19.000.000 – Rp 21.000.000 per month
Sumber Hana Restaurant is looking for a dynamic and experienced Lead Receptionist to join our team. In this role, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask effectively. This is a great opportunity to be part of a vibrant restaurant environment and contribute to the overall guest experience.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.,Handle and direct guest inquiries and concerns, providing accurate information and assistance.,Manage the front desk operations, including check-in/check-out processes, reservations, and room assignments.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.,Maintain a clean and organized front desk area, including reception desk, guest registration, and key cards.,Assist with event planning and coordination, including setup and breakdown of event spaces.,Provide excellent customer service, addressing guest needs and concerns in a professional and courteous manner.,Monitor and maintain security protocols, including access control and emergency procedures.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience as a Receptionist or similar role in the hospitality industry.,Proven track record of excellent customer service and guest satisfaction.,Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Proficiency in English and Bahasa Indonesia, both written and spoken.,Familiarity with hotel or restaurant management systems and software.,Ability to work well under pressure and in a fast-paced environment.,Valid driver's license and reliable transportation.,Bachelor's degree in Hospitality Management, Tourism, or a related field is a plus.

🛠️ Keahlian

Customer ServiceCommunicationMultitaskingProblem-SolvingTime ManagementAttention to DetailTeamworkConflict Resolution
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