Customer Service Frontline Officer - Bali

Join Bank KEB Hana Indonesia as a Customer Service Frontline Officer in beautiful Bali and become the face of our branch operations. In this dynamic role, you will deliver exceptional service to our valued customers while ensuring seamless banking transactions and maintaining the highest standards of customer satisfaction.

As a Customer Service Frontline Officer, you will be the first point of contact for customers, handling inquiries, complaints, and transactions with professionalism and efficiency. You will work closely with our banking systems, including core banking software and customer relationship management (CRM) tools, to provide accurate and timely assistance. This role offers a unique opportunity to grow within a leading financial institution while enjoying the vibrant culture and natural beauty of Bali.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional customer service by providing accurate and timely assistance to customers.
• Handle customer inquiries, complaints, and transactions with professionalism and efficiency.
• Ensure seamless banking transactions by accurately processing deposits, withdrawals, and other financial activities.
• Maintain and update customer records in our core banking software and CRM tools.
• Assist in cross-selling and up-selling banking products and services to enhance customer satisfaction.
• Monitor and resolve customer issues promptly to maintain high levels of customer satisfaction.
• Collaborate with team members to ensure smooth branch operations and achieve daily targets.
• Stay updated with banking regulations and best practices to provide accurate and compliant advice to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service in a banking or financial services environment.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using core banking software and CRM tools such as KEB Hana's banking systems.
• Knowledge of banking regulations and products is a plus.
• Ability to work in a fast-paced environment and meet daily targets.
• Fluent in Indonesian and English, with basic knowledge of local languages is a plus.
• Must be able to work in Bali with occasional travel to other locations.

🛠️ Keahlian

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