Customer Service Representative (Parking Service)

Join MicroSourcing as a Customer Service Representative (Parking Service) and become part of a dynamic team dedicated to delivering exceptional service. This role offers a unique opportunity to work in a fast-paced environment, assisting customers with parking-related inquiries and ensuring a seamless experience for our valued clients in Bali. As a Customer Service Representative (Parking Service) at MicroSourcing, you will be the first point of contact for customers seeking parking solutions. Your mission is to provide friendly, efficient, and professional service, resolving any issues promptly and ensuring customer satisfaction.

In this role, you will handle incoming calls, emails, and in-person inquiries from customers, providing accurate information about parking facilities, rates, and availability. You will also assist with reservations, check-ins, and check-outs, ensuring a smooth process for our customers. With your excellent communication skills and problem-solving abilities, you will play a crucial role in enhancing our customers' experience and contributing to our company's success.

MicroSourcing is a leading provider of parking solutions in Bali, known for its commitment to excellence and customer satisfaction. Located in various strategic areas such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we strive to offer reliable and efficient parking services to our clients. Join us and be part of a team that values innovation, integrity, and customer-centric approach.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and in-person inquiries from customers regarding parking services.
• Provide accurate and friendly information about parking facilities, rates, and availability.
• Assist with reservations, check-ins, and check-outs, ensuring a smooth process for customers.
• Resolve customer complaints and issues promptly and professionally.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Update and maintain customer records and databases using CRM software.
• Collaborate with the team to ensure efficient and effective service delivery.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced and dynamic environment.
• Customer-centric mindset and a passion for delivering exceptional service.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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